I've received a faulty/incorrect item, what should I do? You will also be given a tracking number so you can track your delivery. From there it should be delivered within the timescale we advertise. Again, please leave 2-3 days for the refund to be processed.įor any of the above queries, please notify us as soon as possible, as our priority is to dispatch your goods at the earliest possible time to ensure a quick delivery.Īs soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. If your requested item is not in stock and there are no alternative items you would prefer, we will issue a full refund. We will respond to your e-mail to confirm whether or not your requested size/item is in stock and send you the replacement. If you would like to exchange your purchased item for a different size/ item, please e-mail stating your preferred size/item. Please leave 2-3 days for the refund to be processed. If it has not yet been dispatched we will automatically refund you the money back into your account. Please provide your name, address and order reference number, and specify your requested service. If you wish to change or cancel your order before we have dispatched it, please contact via e-mail.
